Flexing: a tool for pharmacy teams navigating personality differences
In a pharmacy where pressure is high and teamwork essential, personality differences are inevitable. But conflict doesn’t have to be, writes pharmacist Chantelle Turner. Speaking with a client recently, they …
Australia’s most reported medicines
PDL reveals its top 10 most reported medicines over the last financial year—and the recurring themes in incidents Each year, PDL reviews data reported by members, and reflects on the …
Building strong relationships in business: tips for success
Throughout my years in business and in life, I have always believed that relationships are the cornerstone of success, writes AP Group national sales executive, Chris Swifte Whether working with …
September MIMS update
Some of the recent changes to the medicines landscape, with new products, indications and contraindications New Products • Albutrepenonacog alfa (Idelvion) is a recombinant fusion protein linking recombinant coagulation factor …
The power of succession planning and empowering leaders
Succession planning is one of the most important considerations for pharmacy owners, writes AP Group’s Western Australia state manager, Chris Swifte Beyond simply maintaining day-to-day operations, it’s about securing the …
Pharmacy ownership in Queensland is changing—are you ready?
Big changes are coming up and the time to act is now, writes Lachlan Ballinger There’s been a lot of confusion – and for good reason. The Pharmacy Business Ownership …
Supporting patients with varying health literacy and language needs
PDL has some advice for avoiding communication lapses when helping patients from varied backgrounds Australia has a rich cultural and linguistic diversity, with over 5.5 million Australians speaking a language …
Looking into the benefits and disruptions of new tech
Pharmacist and technology innovator Robert Sztar has reflected on the impact that various technology disruptors may have on pharmacy When you first hear that disruption and pharmacy make a “perfect …
WA Pharmacy Forum 2025
Earlier this morning, the Peak Strategies team swapped their desks for name badges, coffee cups, and a whole lot of pharmacy talk at one of the highlights of our calendar, …
A guide to a business planning workshop with your team
Business planning is important for any pharmacy owner because it provides a clear direction for a business to follow, Peak Strategies’ practice manager, Victoria Le, writes Like travelling to a …
Remaining vigilant – tips on detecting fraudulent prescriptions
The PDL Professional Officers have previously provided guidance on detecting forged prescriptions and wish to raise awareness that fraudulent prescriptions continue to be identified in incidents reported to PDL Members …
Incident reports involving children
Why children are uniquely at risk? PDL notes children are involved in almost one-in-10 incident reports it receives Children are not simply small adults; their distinct physiological characteristics, dependence on …