Business Class
Improving your patient engagement and experience
Transformational vs transactional : how would your customers describe their visit to your pharmacy? Glenn Guilfoyle and Marta Stybowski break down the steps to ensuring a better patient experience One …
Price pressures
What are the 5 key forces at play in the current pharmacy market? Natalie Sirianni explains The last 5 years Over the last five or so years, we have seen …
Fix your workflow in four steps
Chantelle Turner takes a look at fixing up workflow problems: and you’re the best person to do it, she says A theme that reverberated around APP 2024 was the importance …
A privilege, not a right
Community pharmacy has enjoyed many privileges in Australia, but has that led to some within the profession taking them for granted, and missing out on a golden opportunity to expand …
Full scope of practice: the pharmacist’s next spinning plate
How can pharmacies prepare for full scope of practice before workloads impact pharmacists? Chantelle Turner takes a look As community pharmacists, we are no strangers to spinning multiple plates. From …
Choosing your brand
Changing or choosing a brand for your pharmacy is no doubt a massive decision, and certainly nothing to be undertaken lightly, says John Thornett Changing your brand is a big …
Wesfarmers patient on post-API acquisition build
While the focus has been on the CWH and Sigma merger, Wesfarmers has been quietly building its health portfolio, says Mike Taylor While much attention since Christmas has been focused …
The banner situation
What impact have the events of recent years had on the way pharmacies should choose which franchise they join? The SARS-CoV-2 years, particularly 2021/22 floated almost every pharmacy boat including …
Pharmacy partnerships: how do you make them work?
A pharmacy partnership can be like a marriage, with hard work you can navigate the challenges and find the solutions, says John Thornett It is often said that partnerships are …
Hunting for unicorns
It’s the great quest of modern pharmacy, finding the pharmacist who is comfortable with, and enjoys, front-of-practice encounters. Do they exist? People have been hunting unicorns for millennia. The first …
A blunder many pharmacies make
Are your marketing campaigns working for your pharmacy? If they’re not, then there may be one crucial mistake you’re making, says Sarah Rendell I recently had a catch up with …
The top 10: business columns
Next in our review of 2023, our 10 best read business columns for the year Pharmacy’s ‘date that will live in infamy’ The 60-day disaster Aged care medications, who pays? …