Business Class
The best customer experience
Different indicators give a varied picture of pharmacy customer experience, so which one is right? asks Glenn Guilfoyle A recent edition of the Pharmacy Guild of Australia’s newsletter Forefront featured …
Shaving PBS cuts into pharmacy
What are the top five inexpensive and fast acting initiatives available to offset the impact of PBS cuts? Price disclosure is a continuous PBS cost shaving process. It requires pharmacy …
Show me some discipline
‘Counter discipline’…a retail virtue too compelling to ignore, says Glenn Guilfoyle As consumers, pharmacists – like Joe Public at large, are so conditioned these days to a certain “counter discipline” …
10 tips for a secure IT system
Pharmacists are once again being warned of malicious software threats. Here are 10 tips from Fred IT to develop a secure system in your pharmacy Pharmacy regulators have recently reiterated …
Recognise supply chain blood and cuts
How price cuts impact the supply chain, by Bruce Annabel and Mal Scrymgeour The 1 October price cuts were a much less bloody affair than many had imagined. The reasons …
Business bites: blood and cuts
How do PBS price cuts resemble the impact of a particularly nasty shave? And how can you minimise the damage? Bruce Annabel & Mal Scrymgeour explain Shaving cuts are a …
Customer engagement – where do I start?
These days, when a customer enters a pharmacy they expect to be greeted by an experience they can’t get anywhere else, says John Koot. If you don’t give them this …
The gift that has stopped giving
Pharmacy’s time of delusion over cost cutting has ended, writes Mal Scrymgeour I had a birthday not long ago. It was a day celebrated in some style. But it shouldn’t …
A compelling vision
Crafting a compelling service vision statement … avoiding the fluff and bland motherhood statements A progressive, medium sized, neighbourhood shopping centre, branded pharmacy recently shunned its brand’s mission statement as …
The time has come
Things are not going to miraculously get easier for community pharmacy, so be prepared to work together for results, says Linda Miller There’s been a lot of waiting in community …
5 questions for a successful pharmacy purchase
Business class: Buying a pharmacy is no small feat! There are many factors to consider and hopefully the investment will provide financial and other rewards for many years, says Natalie …
Why disruption and pharmacy are a perfect marriage
Pharmacists must marry disruption rather than contemplate our destruction by its unstoppable force, says Rob Sztar. It is widely discussed that pharmacy faces an uncertain future in the face of …